At SJM Plumbing & Heating, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website, www.sjmplumbing.ie, and our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including but not limited to:
- Your name
- Contact information (email address, phone number, etc.)
- Address for service requests
- Details about your plumbing and heating requirements
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- To provide and maintain our services
- To contact you in relation to your service requests
- To manage appointments and bookings
- To respond to inquiries and provide customer support
- To improve our website and services based on your feedback
3. Sharing Your Information
We will not share, sell, or rent your personal information to third parties, except in the following circumstances:
- If we are required to do so by law or legal process
- To protect the rights and property of SJM Plumbing & Heating
- With service providers who help us operate our business (e.g., booking systems, customer support tools) but only as necessary to provide our services
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Cookies
Our website may use “cookies” to enhance the user experience. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
6. Your Data Protection Rights
You have the following rights regarding your personal information:
- Access to your data: You can request a copy of the personal information we hold about you.
- Correction: You can request correction of any inaccurate information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Restriction of processing: You can request that we limit the use of your personal information.
- Data portability: You can request that we provide your data in a commonly used format for transfer to another service provider.
To exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: